Terms of Service

Last updated: August 20, 2026

These Terms of Service govern your use of the Northern Cross website and your purchase of products or services from Northern Cross LLC. By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service.

Please read these terms carefully before using the website or purchasing from Northern Cross.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you have the consent of a parent or legal guardian to use this website.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You may not attempt to interfere with the security, operation, or functionality of the website or transmit malicious code, viruses, or other harmful material.

A violation of these Terms may result in termination of your access to our services.

2. General Conditions

Northern Cross reserves the right to refuse service, cancel orders, limit quantities, or restrict access to the website when reasonably necessary, including in cases of suspected fraud, unauthorized resale, abuse, payment disputes, or violations of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the website, its content, or our products without written permission from Northern Cross, except as permitted by applicable law.

3. Product Information

We make reasonable efforts to display product descriptions, colors, photographs, sizing information, pricing, and other product details accurately.

However, colors and appearance may vary depending on your device, screen settings, lighting, production process, and other factors.

Many Northern Cross products are produced specifically for each order. Minor variations in print placement, color, or appearance that are normal to the applicable production process may occur and are not necessarily considered defects.

Customers are responsible for reviewing product descriptions, available options, and sizing information before placing an order.

4. Product Availability

Products and product options may be changed, discontinued, limited, or made unavailable at any time without prior notice.

We reserve the right to limit sales of products or services to any person, geographic region, jurisdiction, or order quantity when reasonably necessary.

We do not guarantee that any product, color, size, design, or other option will remain available indefinitely.

5. Prices and Payment

Prices are displayed in the currency indicated on the website and may change without notice.

The price charged for an order will generally be the price displayed at the time the order is submitted, except where there is an obvious pricing, technical, or typographical error.

Applicable taxes, shipping charges, or other fees will be displayed during checkout when required.

You agree to provide current, complete, and accurate billing, payment, shipping, and contact information when placing an order.

6. Orders

Submitting an order does not guarantee acceptance.

Northern Cross reserves the right to decline, cancel, or limit an order when reasonably necessary, including because of:

• Suspected fraud or unauthorized transactions

• Incorrect pricing or product information

• Product or production availability

• Payment authorization problems

• Shipping restrictions

• Suspected unauthorized resale or commercial exploitation

• Technical or processing errors

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

7. Order Changes and Cancellations

Many Northern Cross products may enter production shortly after an order is placed.

For this reason, we cannot guarantee that an order can be changed or canceled after submission.

Customers who need to request a change or cancellation should contact Northern Cross as soon as possible. Once production has begun, changes or cancellations may no longer be possible.

8. Shipping and Delivery

Shipping and delivery estimates are provided as estimates only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by production schedules, carrier delays, weather, holidays, incorrect shipping information, customs processing, or other circumstances outside the reasonable control of Northern Cross.

Customers are responsible for providing a complete and accurate delivery address.

Northern Cross is not responsible for delays or additional costs caused by incorrect or incomplete shipping information supplied by the customer, except as required by applicable law.

If an order appears to be lost, damaged, or otherwise affected during shipment, contact Northern Cross so the issue can be reviewed.

9. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by the Northern Cross Return & Refund Policy, which is incorporated into these Terms of Service.

Because many Northern Cross products are made to order, returns or exchanges are generally not accepted for incorrect size selection, color selection, buyer's remorse, or change of mind, except where required by applicable law.

Damaged, defective, misprinted, or incorrect orders should be reported according to the procedures and time limits stated in our Return & Refund Policy.

Customers should not return merchandise without first receiving authorization and return instructions from Northern Cross.

10. Intellectual Property

The Northern Cross name, logos, artwork, product graphics, photographs, written content, brand elements, website content, and other original materials are owned by Northern Cross LLC or used with appropriate authorization and may be protected by copyright, trademark, or other intellectual property laws.

Nothing on this website grants permission to reproduce, modify, distribute, manufacture, sell, license, or otherwise commercially use Northern Cross intellectual property without prior written authorization.

You may use the website for personal, non-commercial shopping and informational purposes.

11. User Submissions, Reviews, and Communications

If you submit a review, photograph, testimonial, comment, suggestion, or other content to Northern Cross, you represent that you have the right to provide that content and that it does not violate the rights of another person or entity.

You may not submit content that is unlawful, abusive, defamatory, fraudulent, obscene, threatening, infringing, malicious, or otherwise inappropriate.

Northern Cross may remove or decline to publish submitted content when reasonably necessary.

Unless otherwise agreed in writing, feedback and suggestions voluntarily provided to Northern Cross may be used to improve our products, services, website, or business operations without an obligation to compensate the person providing the feedback.

12. Third-Party Services

Certain aspects of the website or order process may involve third-party service providers, including payment processors, ecommerce platforms, production partners, shipping carriers, analytics providers, or other technology providers.

Northern Cross is not responsible for the independent conduct, availability, policies, or services of third parties beyond our obligations under applicable law.

Your use of certain third-party services may also be subject to the applicable provider's terms and policies.

13. Third-Party Links

The website may contain links to websites or services operated by third parties.

Northern Cross does not control those third-party websites and is not responsible for their content, security, accuracy, privacy practices, products, or services.

Accessing third-party websites is at your own discretion and risk.

14. Privacy

Your submission and use of personal information through the website is governed by the Northern Cross Privacy Policy.

By using the website, you acknowledge that certain personal information may be processed as necessary to operate the website, process payments, fulfill orders, provide customer service, prevent fraud, and perform other legitimate business functions as described in the Privacy Policy.

15. Errors and Inaccuracies

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, product availability, or other information.

Northern Cross reserves the right to correct errors, update information, or cancel affected orders when necessary.

If an order is canceled because of an error after payment has been collected, the appropriate refund will be issued.

16. Prohibited Uses

You may not use the website or its content:

• For unlawful purposes

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To harass, threaten, abuse, or discriminate against others

• To submit false or misleading information

• To transmit viruses, malware, or harmful code

• To collect or track personal information unlawfully

• To spam, phish, scrape, crawl, or interfere with website functionality

• To circumvent website security measures

• To engage in fraudulent transactions

• To copy or commercially exploit Northern Cross content or designs without authorization

We reserve the right to restrict or terminate access for violations of these Terms.

17. Disclaimer of Warranties

Northern Cross makes reasonable efforts to provide accurate information and reliable products and services.

Except where prohibited by law, the website and services are provided on an "as available" basis without warranties beyond those expressly stated.

Nothing in these Terms excludes warranties, guarantees, consumer rights, or other protections that cannot legally be excluded or limited.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Northern Cross LLC and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from use of the website, inability to use the website, or purchase or use of products.

Where liability cannot legally be excluded, Northern Cross's liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms is intended to waive or limit rights that cannot legally be waived or limited.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Northern Cross LLC and its owners, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed if necessary.

The remaining provisions will continue in full force and effect.

21. Termination

These Terms remain effective unless terminated by you or Northern Cross.

You may stop using the website at any time.

Northern Cross may suspend or terminate access to the website or services when reasonably necessary because of a violation of these Terms, unlawful activity, fraud, abuse, or conduct that threatens the website, the business, or other users.

Obligations and liabilities incurred before termination will survive where appropriate.

22. Entire Agreement

These Terms of Service, together with the Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies or notices posted by Northern Cross, constitute the agreement governing your use of the website and purchase of products.

Failure by Northern Cross to enforce a provision of these Terms does not constitute a waiver of that provision.

23. Governing Law

These Terms of Service and any separate agreements through which Northern Cross provides services will be governed by and interpreted in accordance with the laws applicable to Northern Cross LLC, without limiting any mandatory consumer protections that may apply based on the customer's jurisdiction.

24. Changes to These Terms

Northern Cross may update these Terms of Service periodically to reflect changes to our products, services, website, business practices, legal requirements, or operating procedures.

The current version will be posted on this website with an updated revision date.

Continued use of the website after revised Terms are posted constitutes acceptance of those revisions to the extent permitted by applicable law.

25. Contact Information

Questions regarding these Terms of Service may be submitted through the contact information provided on the Northern Cross website.

Northern Cross LLC