Return & Refund Policy

 

Northern Cross products are produced specifically for each order. Because many of our products are made to order, we do not accept returns or exchanges for incorrect size selection, color selection, buyer's remorse, or change of mind, except where required by applicable law.

Please review product descriptions, sizing information, and available colors carefully before placing your order.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, misprinted, or you receive an item different from what you ordered, contact us within 30 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

• A photograph of the entire item when applicable

Once the issue has been reviewed and approved, Northern Cross will provide an appropriate resolution, which may include a replacement or refund.

You generally will not be required to return a damaged or defective item unless we specifically request it.

Size and Color Selection

Because products are made to order, we cannot provide refunds or exchanges when the correct product was delivered but the customer selected the wrong:

• Size

• Color

• Style

• Product

Please review the applicable size guide before ordering.

Returns

Do not send merchandise back without contacting Northern Cross first.

If a physical return is authorized, we will provide return instructions and the appropriate return address. Items sent to an address without prior authorization may not be accepted or refunded.

Refunds

If a refund is approved, it will be issued to the original payment method.

Once processed by Northern Cross, the time required for the refund to appear in your account will depend on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error, defect, damage, or other issue for which Northern Cross is responsible.

Order Changes and Cancellations

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled after submission.

If you need to request a change or cancellation, contact us as soon as possible. If production has already begun, the order may no longer be eligible for modification or cancellation.

Lost or Undelivered Packages

If tracking indicates that your order has not been delivered within the expected delivery window, contact Northern Cross so we can investigate the shipment.

Customers are responsible for providing a complete and accurate shipping address when placing an order. Additional costs resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.

Contact Us

For questions about an order, refund, replacement, or return, contact Northern Cross through the contact information provided on our website.

Please include your order number whenever possible so we can assist you efficiently.

Northern Cross LLC